Network Administrator

An Official website of the Commonwealth of Massachusetts

Job Description
- Network Administrator (260005S0)

Job Description

Network Administrator - ( 260005S0 )

Description

The Executive Office of Technology Services and Security (TSS) is the Commonwealth's lead office for technology. We place our customers and constituents at the heart of everything we do.

We provide modern and responsive digital services and tools to more than 40,000 internal customers who provide essential information and services to the citizens of the Commonwealth.

We directly serve our constituents by providing tools and technology services that enable taxpayers, drivers, businesses, visitors, families, and other citizens to interact with state government in a way that is easier, faster, and more secure.

The Executive Office of Technology Services and Security provides secure and quality digital information, services, and tools to customers and constituents when and where they need them.

The Executive Office of Technology Services and Security (EOTSS) is seeking a highly organized and detail-oriented Network Administrator to join the Network and Security Services team.

The Network Administrator is responsible for managing telecommunications and network-related services that support Commonwealth agencies and business operations. This role oversees the lifecycle management of network circuits and connectivity services, including ordering, provisioning, upgrades, relocations, and service cancellations. The Network Administrator serves as a key liaison between EOTSS, telecommunications vendors, service providers, and internal stakeholders to ensure the timely delivery and ongoing management of critical network services.

In addition to circuit and service management responsibilities, this position maintains network inventory records, develops centralized tracking solutions, supports reporting and analytics efforts, and contributes to operational planning, budgeting, and process improvement initiatives. The role plays an important part in supporting network modernization efforts, maintaining data integrity, and ensuring visibility into the Commonwealth's telecommunications environment.

The primary work location for this role will be at 200 Arlington Street, Chelsea, Massachusetts 02150
. The work schedule for this role is Monday through Friday, 9:00 AM – 5:00 PM EST
. This position may be expected to follow a hybrid model of reporting to work that combines in-office and remote workdays as operationally required.

All offers of employment into this position are conditional and subject to passing a Massachusetts Criminal Background Check (CORI), applicable security clearance requirements, and required security training.

• Coordinate the ordering, provisioning, upgrade, relocation, and cancellation of telecommunications circuits and network connectivity services.
• Track circuit installations and service requests to ensure timely completion and accurate implementation.
• Serve as the primary point of contact for telecommunications vendors and service providers.
• Coordinate with internal stakeholders to support network service delivery and infrastructure projects.
• Monitor the lifecycle of network services and ensure records remain current and accurate.

• Maintain accurate inventories of network circuits, telecommunications services, vendor contracts, and provider information.
• Develop, manage, and maintain spreadsheets and tracking tools used for inventory management and operational reporting.
• Design and maintain centralized repositories or databases used to track network services and assets.
• Ensure inventory information is regularly validated and reconciled against vendor records and service contracts.

• Generate recurring and ad hoc reports related to network inventory, service utilization, costs, contracts, and project status.
• Analyze network service and inventory data to identify trends, risks, and opportunities for operational improvement.
• Support budgeting,…