Program Manager, Learning

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference—in a safe, inclusive, and supportive environment.

Plans, designs, implements, manages, and evaluates Authority-wide learning and development programs and initiatives that support operational excellence, leadership capability, workforce readiness, compliance, and organizational effectiveness. This includes, but is not limited to, technical training, vendor/equipment training, systems training, training for new and renovated facility start-up projects, and competency-based training. The Program Manager oversees learning programs from initial needs analysis through delivery, evaluation, and continuous improvement, using a range of learning strategies beyond traditional training modalities.

Posting Period: 2/19/2026 to 3/4/2026

Location: Chelsea, MA

Salary: $89,627.52 - $ Annually ($1,723.61 - $2,534.96 Weekly)

Work Schedule: Monday - Friday 7:00am - 3:00pm

• Assists the Manager, Training and Development in developing and implementing the long-term vision and strategy for Authority-wide learning programs, including technical, operational, leadership, and professional development initiatives.
• Develops learning programs that sustain and enhance workforce competence across operations, maintenance, and support functions in partnership with division managers.
• Facilitates effective communication and collaboration between operations, maintenance, and support groups related to learning initiatives.
• Develops employee communication strategies related to learning programs, expectations, and outcomes.
• Leads learning and development programs from needs assessment and business analysis through design, development, implementation, evaluation, and close‑out.
• Applies formal program and project management practices, including scope definition, work planning, timelines, risk management, stakeholder coordination, quality assurance, and post‑implementation review.
• Manages multiple concurrent learning initiatives, ensuring alignment with organizational priorities, schedules, budgets, and performance expectations.
• Coordinates with the Department of Occupational Health and Safety and other Authority departments on initiatives related to Authority policies, environmental compliance, regulatory requirements, learning, and safety standards.
• Works closely with Occupational Health and Safety to identify, procure, develop, and deliver learning solutions aligned with OSHA guidelines and Massachusetts Department of Labor Standards (DLS) regulations.
• Supports the implementation of safety programs and the development of learning standards that promote employee involvement and reinforce the Authority's Health and Safety Program.
• Collaborates with Operations to identify learning gaps, risks, and improvement opportunities related to operational readiness, compliance, and performance.
• Develops and implements action plans to address identified learning issues and supports continuous improvement.
• Designs learning solutions that may include instructor‑led learning, experiential learning, coaching, mentoring, job aids, simulations, e‑learning, peer learning, and blended approaches.
• Partners with department leadership, managers, and subject matter experts to assess learning needs and ensure learning solutions address organizational and individual performance requirements. Optimizes opportunities for automation in support of facility operations.
• Manages learning data, reporting, and analysis using the Authority‑approved Learning Management System (LMS) and other approved systems.
• Provides regular status updates, dashboards, and recommendations to leadership based on program performance and outcomes.
• Establishes metrics and evaluation methods to measure learning effectiveness, program impact, and alignment with organizational goals.
• Supports learning initiatives related to new and…