Deposit Operations Manager

Deposit operations are central to delivering safe, reliable, and seamless banking experiences for Metro members. This role exists to provide strong leadership across deposit and payment operations, strengthen controls and service levels, develop a high-performing team, and advance the processes, platforms, automation, and AI-enabled capabilities that support Metro's continued growth.

At Metro Credit Union, we're building the future of banking through innovation, operational excellence, and outstanding member experiences. We're looking for a strategic and hands-on Deposit Operations Manager to lead critical deposit and payment operations while helping modernize the way we work.

This is an exciting opportunity for an experienced operations leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about developing people and improving processes. You'll oversee daily deposit operations, strengthen controls, drive automation initiatives, and partner across the organization to enhance efficiency, service quality, and risk management.

Reporting to the VP, Operations, this role offers the opportunity to make a significant impact on both our operational performance and member experience while helping shape the future of operations through technology and AI-enabled solutions.

• Coach, mentor, and develop a team of Deposit Operations professionals.

• Establish clear performance expectations and accountability.

• Create cross-training and succession plans to support operational resiliency.

• Foster a culture of collaboration, continuous learning, and service excellence.

• Ensure accurate and timely processing of ACH transactions, wire transfers, check processing, returns, stop payments, account maintenance, statements, and notices.

• Manage operational support for consumer accounts, business accounts, and IRAs.

• Monitor workload distribution, service levels, and quality standards across all supported functions.

• Identify opportunities to streamline processes and automate manual work.

• Leverage AI-driven tools and operational insights to improve efficiency and accuracy.

• Reduce operational risk while improving service delivery and turnaround times.

• Support platform enhancements and operational modernization initiatives.

• Maintain strong operational controls and audit readiness.

• Partner with Risk, Compliance, Audit, Fraud, and Financial Crimes teams.

• Develop corrective action plans and root-cause analyses for operational issues.

• Ensure adherence to applicable regulations and industry requirements.

• Serve as a key stakeholder for product and platform implementations.

• Lead operational testing, validation, and user acceptance activities.

• Manage vendor relationships, performance monitoring, and issue resolution.

• Coordinate change-readiness efforts and support successful implementations.

• Bachelor's degree or equivalent combination of education and experience preferred.

• 7+ years of experience leading Deposit Operations within a financial institution.

• Proven experience managing high-volume operational teams and workflows.

• Strong knowledge of ACH and NACHA rules, Regulation E and Regulation CC requirements, wire transfer operations, check processing and exception management, and operational risk controls and compliance requirements.

• Experience supporting audits, examinations, and operational control environments.

• Demonstrated success leading process-improvement and operational-change…