IHAMI_Registered Nurse_

Position Description

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk‑in visits), and care needs that transpire between office visits. The position ensures timely access to appropriate services, reduces care fragmentation, and promotes optimal health outcomes and patient safety. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

• Efficiently triage patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.
• Conduct post‑discharge calls for patients experiencing a transition of care for identified populations.
• Document clinical findings in a clear, concise and timely manner according to IHA Policy.
• Utilize critical thinking skills within the scope of licensure to appropriately assess patient needs and involve providers as appropriate.
• Enter orders (medication, laboratory, radiology, referrals) according to provider direction and per state, local and professional guidelines.
• Follow clinical and nursing protocols as applicable.
• Schedule patient appointments as applicable.
• Encourage patient portal usage and provide support where needed.
• Provide scope‑appropriate nursing education during all patient interactions.
• Consult with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to ensure quality patient care.
• Support physician and advanced practice providers with indirect work according to protocol (including test results/orders management).
• Assess patients for gaps in care for preventative and disease management needs.
• Ensure patient medication list is accurate, complete medication reconciliation and process refill requests per protocol.
• Work with the entire care team to co‑manage indirect patient work according to Standard Work Instructions.
• Collaborate with insurance, DME, home care and other care partners to ensure patient needs are met.
• Review patient medical history to identify supporting documentation for ordered services and procedures to assist with or complete prior authorization process.
• Assist patients with resources for any social influences of health needs.
• Participate in process improvement projects within the office/department.
• Serve as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• Perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Support other offices, attend required meetings and training, and participate in committees as requested.
• Attend weekly patient care meetings and daily huddles as applicable.
• Assume additional duties as required.

Creates a positive, professional, service‑oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group. Must be able to work effectively as a member of the clinical care team. Take responsibility for performance of job duties in the safest possible manner, ensuring personal safety and that of coworkers, and report all preventable hazards and unsafe practices immediately to management.

Complete all relevant organizational training and adhere to the Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct. Maintain knowledge of and comply with Trinity Health Medical Group standards, policies and procedures. Maintain general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.

Maintain strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines. Serve as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities, embrace new ideas, respect cultural differences and use…