Outreach Specialist

Job Details

Job Location:

Roca Chelsea - CHELSEA, MA 02150

Position Type:
Full Time Education Level: Relevant experience

Salary Range: $33.65 - $36.06 Hourly Job Category:
Nonprofit - Social Services Role Summary

This position reports to the Site Director or another member of the site management team.

The Outreach Specialist is responsible for engaging young people at the highest risk of violence through consistent, proactive street outreach, crisis response, and partnership coordination. Working closely with Youth Workers and site leadership, this role focuses on identifying, assessing, and engaging young people who are most disconnected from services, including those impacted by acute violence.

The Outreach Specialist plays a critical role in supporting safety—both in the community and within Roca sites—by maintaining real-time awareness of community dynamics, responding to critical incidents, and ensuring timely communication of safety-related information. This position builds and maintains strong relationships with key system and community partners to increase referrals, strengthen coordination, and support participant engagement.

Through direct outreach and ongoing engagement, the Outreach Specialist supports young people in beginning their journey toward behavior change, reinforcing the use of Rewire CBT, and helping to stabilize participants so they can more fully engage in Roca programming.

• Conduct consistent, proactive street outreach to identify, engage, and build relationships with young people at the highest risk of violence, including those impacted by acute incidents
• Respond to critical incidents, including hospital-based outreach and community violence response, to support immediate engagement and stabilization of participants
• Carry and actively manage a caseload of high-risk participants, supporting engagement, safety planning, and connection to Roca programming
• Work closely with Youth Workers to locate, engage, and re-engage participants who are off-track, difficult to reach, or presenting elevated safety concerns
• Support participant eligibility assessment and vetting, including gathering key information related to risk factors, barriers, and system involvement
• Maintain up-to-date knowledge of community dynamics, conflicts, and safety concerns and communicate relevant information to staff in a timely manner
• Manage and maintain Safety Lists and Safety Profiles, ensuring accurate and real-time documentation of participant and community safety information
• Build and maintain strong relationships with community and system partners (e.g., law enforcement, hospitals, shelters, and violence prevention partners) to support referrals, coordination, and participant safety
• Represent Roca in community meetings, events, and partner engagements as appropriate to strengthen presence and collaboration
• Engage participants in behavior change work by reinforcing and supporting the practice of Rewire CBT and other Roca interventions during outreach and engagement
• Accurately document outreach, engagement, and safety information in ETO and other systems in alignment with Roca’s performance-based management practices
• Support site operations and team needs as requested, including providing coverage for programming or work crews when needed
• Contribute to overall site safety, including building and vehicle oversight and adherence to safety protocols
• Participate in required Rewire CBT training, team meetings, coaching, and supervision to build skill and consistency in using Roca’s behavior change approach. Staff are expected to use approved AI-supported coaching tools, as appropriate, to practice Rewire CBT skills, reflect on participant interactions, receive feedback, and strengthen effectiveness in the role.
• Participate in ongoing standards and competency review processes designed to support continued growth toward proficiency in Rewire CBT delivery.
• For staff working with young women and mothers, support participants navigating experiences of trafficking and sexual violence, while also helping young parents engage in parenting and child development programming, complete relevant…