Housekeeping Manager

Join our thriving

Manor Cottages Team!

• Salary: £28,500 per annum
• Working Pattern: 37.5 hours per week, working 5 days out of 7, 9am until 5:30pm.
• Location: Our lovely Bourton-On-The-Water location.

Our Housekeeping Manager isa key support function infacilitatingthe operational requirements for ourlocal

Brand managed properties.

Managing the day-to-day operation of the Housekeeping function.

Leading and Managing our team of dedicated Housekeepers to ensure that guest experience is maximised at all times.

Ensuring properties are presented andmaintainedto a high standard with regards to housekeeping and all related linens.

• Participating in the day-to-day operation of the Brand Propertyservices housekeeping function, ensuring ourhigh standardsaremaintainedto ensure our guest experience isdeliveredflawlessly.
• Recruitment of our team of local Housekeepers, including training,coachingandcontinuous improvement. Responsible for the recruitment of any self-employed cleaners and checkers.
• Ensuring our portfolio of properties are inspected in line with companytimeframesandobjectivesand all Housekeepers are visiting the required number of properties per day.
• Devising and Managing staff rota’s, including managing holiday requests and sickness, ensuringoptimumstaffing levels at all times.
• Working closely with other departments in the business and suppliers to report any issues needing addressing,in a timely mannerand following up to ensureany issues have been resolved satisfactorily.
• Building essential rapport with our suppliers and cleaners,in order tofeedbackpractically onany issues requiring improvement or correction.
• Ensuring that cleanliness standards aremaintainedto the required level and addressing with suppliers where standards are not metand making suggestions for improvement.
• Organise delivery of linen from laundry supplier,packand label as appropriate foreach property and arrange for delivery to properties as appropriate foreach guest stay.
  
  Ensuring stock is appropriately accounted for, recording any shortfalls and rejects.
• Control stock levels of welcome packs, pack asrequiredfor each guest stay and organise delivery to the properties.
• Keep complete records of all materials and stock that go through the warehouse.
• Covering on-call out of hours assistance, on a rota basis, to our property owners and guests.

• Proven track recordof successfully managing people and teams
• High levelof attention to detail
• Strong organisational skills
• Ability to think on your feet and problem solve
• Ability to prioritise workloads
• Excellent interpersonal and communication skills
• IT literate - MS office and databases
• Full & clean driving licence

Live by our four values:
One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

• Previous Housekeeping Experience
• Knowledge of basic property maintenance
• Knowledge of COSHH and manual handling
• Strong local knowledge

Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.

Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.

At Manor Cottages & Sykes, we believe in rewarding our people:

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.