Coordinateur des réservations

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job:

Reservations Coordinator Cowley Manor

Reportsto:
Events Manager

Reservations:

• To input& manage individual & small group reservations for overnight stays,ensuring all correct details are inputted, following the booking procedures,including checking reception team input.
• Process all reservation requests, changes and cancellations received by telephone,email & through online platforms
• Answerphone calls coming into the hotel, assist with any guest’s requests or directto relevant departments
• Keep upto date on all special offers, promotional activities & hotel services
• Checking upcoming reservations to ensure the correct correspondence has been sent, alongwith suitable room allocations & updating the guest profile with their preferences
• To understand the features & locations of all bedrooms accurately plus the facilities available in the hotel and to be able to confidently discuss with guests
• Ensureall reservation reports are delivered in a timely manner
• Input gifted vouchers to Opera for pending reservations
• Process commissions for all our Reservations partners (OTAs and Travel Agents).
• Share travel agent’s guests feedback to Head Office Sales team.
• Support training of new starters on Reception in Reservations
• Attend weekly revenue meetings to ensure awareness of changes in process and strategies and to give in site into trends and upcoming bookings and suggest promotions.

• Experience in a similar role within a comparable venue
• Experience with Opera or similar PMS system(preferable)
• Excellent organisational skills with aproven ability to manage and prioritise high volumes of email efficiently
• Be well spoken with excellent communication
• Flexibility to respond quickly with a positive attitude

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what wecan offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland
• Staff discounts and benefits

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