Retention Specialist PLUS

Job Summary

The Program Leading to Success (PLUS) at Eastern Washington University is seeking a Retention Specialist – Program Leading to University Success. Peers work with other peers in the Learning Commons of JFK Library and in classrooms across both the Cheney and the Spokane campuses. PLUS is certified by the College Reading and Learning Association to provide internationally recognized tutor training. PLUS Retention Specialists oversee the three main areas:
Academic Coaching, Study Groups & Tutoring. PLUS supports EWU’s strategic plan by increasing student access, enhancing student learning, contributing to student development, and expanding student completion.

• Oversee the implementation, coordination, and evaluation of PLUS programming (academic coaching, study groups, tutoring & specialized programs) which includes but is not limited to CRLA training for student employees, transition programs and other student success initiatives such as Summer Bridge, Pathways, New Student Orientation, etc.
• Facilitate the instruction of students on student success strategies which includes CRLA training for student employees, transition programs and other student success initiatives such as Summer Bridge, Pathways, First‑Year experience, New Student Orientation, etc. under the supervision of the director.
• Direct the recruitment, hiring, supervision, training, and evaluation of student employees (undergraduate and graduate) to become peer tutors, study group leaders, academic coaches, and office aides as a co‑supervisor with the other retention specialists and director.
• Define clear performance expectations, ensure accountability, and provide ongoing feedback, coaching, and mentoring to PLUS student staff.
• Design and implement professional development for quarterly meetings with student staff such as leadership, student engagement, and customer service.
• Design, implement, and evaluate academic success strategies curriculum for PLUS which includes CRLA training for student employees, transition programs and other student success initiatives such as Summer Bridge, Pathways, New Student Orientation, etc. under the supervision of the director.
• Manage academic support programs, oversee the day‑to‑day delivery of academic services, and proactively analyze student trends to forecast and prepare for upcoming quarterly needs (academic coaching, study groups, tutoring, specialized programs).

• Maintain rigorous data tracking: providing weekly progress updates and comprehensive end‑of‑term and yearly statistical analysis to the director.
• Manage and analyze EWU student retention data using EAB Navigate system, Eagle Net & other systems adopted by EWU.
• Utilize EAB Navigate Tutoring platform in support of EWU’s student success needs.
• Design and implement comprehensive Navigate training modules for student employees, ensuring all new users are proficient in platform operations and functions.
• Facilitate and oversee student alerts and cases within the Navigate platform, ensuring timely referrals and connections to campus resources.
• Collaborate with faculty, CAAR advisors, and campus administration to champion the Eagle Care Network, fostering a culture of shared responsibility and a seamless support experience for EWU students.
• Develop a network of campus and community stakeholders to deliver integrated support services and collaborative events designed to streamline the student experience and bolster academic success.
• Support high‑impact student success initiatives and transition programs designed to aid student integration and persistence throughout the academic lifecycle, such as New Student Orientation, Pathways & Summer Bridge.
• Design and deliver quarterly study skills workshops tailored to the specific needs of academic departments and individual classes, ensuring alignment with departmental goals under the director’s guidance.
• Assist in the management of Spokane service initiatives, collaborating with the director to implement regional programming and student support outreach.
• Execute a quarterly Virtual Reality supplemental tutoring program,…