Technology III, Information Technology Support Specialist

Technology III, Information Technology Support Specialist

Cheney Public School District 360 Technology Services - Cheney, Washington Open in Google Maps

Starting Date: To Be Determined

POSITION:

Technology III, IT Support Specialist

SCHEDULE:

8 hours per day; 7:30 p.m.

-4:00 p.m. (start/end times may be adjusted based on department need);
Monday-Friday; 260 days (year-round)

LOCATION:

Technology Department

SUPERVISOR:

Department Director(s)

POSITION TYPE:

Classified, Ongoing

COMPENSATION:

$28.92-$33.74/hour depending on comparable experience;
Pay is annualized over 12 months (if hired after start of school year, spread over remaining months of fiscal year (Sept-Aug))

BENEFITS :

Medical ,dental ,vision , andbasic life and AD&D insurance ;retirement plan ;deferred compensation (DRS andTSA );paid holidays ;paid leave

QUALIFICATIONS:

Two or more years successful college or trade school education in areas such as computer science, computer information systems, networking, or other related fields AND two years professional work experience working with LANs, WANs, and microcomputers; OR four years professional experience working with LANs, WANs, and microcomputers;
Successful completion of CompTIA or industry standard certification required within 90 days;

Valid Washington State Drivers License; WSP/FBI criminal history background clearance

POSITION: Technology III – IT Support Specialist

GENERAL DESCRIPTION

The IT Support Specialist is experienced in working in a fast-paced environment demanding strong technical skills. This position requires a detail-oriented candidate, who is resourceful in completing and documenting projects; who utilizes previous skills, knowledge, training, and experience to enhance the productivity of the technology department and the district.

This role is responsible for installing, troubleshooting, and maintaining school district hardware, software, and any related infrastructure. The IT Support Specialist is responsible for diagnosing and resolving technical issues to ensure optimal performance and reliability.

ESSENTIAL FUNCTIONS

An employee hired for this assignment may perform all or some of the responsibilities defined below:

• Install and troubleshoot computer hardware, applications, programs, updates, operating systems software, and telecommunication systems
• Troubleshoot and maintain network connectivity, both wired and wireless
• Perform limited Active Directory functions (User accounts, IP reservations, etc.)
• Assist and facilitate the installation of new software packages and re-imaging
• Provide technical assistance in the use and operation of district technology and approved software to students and staff members
• Maintain assigned vehicle in clean and ready condition
• Respond to e-mail and voicemails in a timely fashion; monitor, generate and respond to work orders; maintain appropriate documentation
• Support in the coordination and maintenance of web, email, scheduling, data, and file services, and the district servers on which these services are installed
• Participate as a team member in the development and implementation of IT standards for hardware, software, and peripherals
• Participate as a team member in the development and implementation of procurement procedures for computing equipment and software
• Help maintain inventory of hardware and software
• Perform other duties and responsibilities as assigned by the Technology Director(s)

Each of the positions in the Technology Services Department serves as one unit of the whole team, and as such, is subject to assist or is assigned to tasks in other trades within the classification.

KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge of: the following Infrastructure components:
Telephony (FreePBX), Servers (VMware), Networks (Juniper), Backups (Veeam), Data Governance (One Sync), Application Integration (Clever), Cloud Hosted Applications (Google Workspace); administration and use of Windows; monitoring tools and client management tools; patching methodologies and the ability to create new methodologies; mobiles devices and device administration; local and wide area networks (LAN/WAN), internet, e-mail systems, telecommunications, and data communications; standard operating systems, software packages, and software utilities;

proper records maintenance and storage for local and distributed environments; general network troubleshooting in a switched environment; K-12 education structure of Washington State

Ability to: install, maintain, and troubleshoot Microsoft Windows Servers and desktop/laptop computers; VMware, and online hosted applications, support applications and systems including Hardware and Software, research and recommend improvements to the organizations hardware, software and infrastructure, create and maintain technical documentation; compile and maintain accurate and complete records and reports with specific…