Job Description & How to Apply Below
Walk-in Drive Details:
Interview
Location:
HCL Technologies Ltd, ETA 1, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai.
Job Location:
HCLTECH Elcot Sez Sholinganallur.
Date: 30th & 31st January 2026
⏰ Time: 12:00 PM - 4:00 PM
Designation :
Team Lead
Job Summary:
We are seeking an experienced Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.
Key Responsibilities:
1. Team Management:
Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.
2. Performance Management:
Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.
3. Quality Assurance:
Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.
4. Process Improvement:
Identify areas for process improvement and collaborate with stakeholders to implement changes.
5. Customer Escalations:
Handle complex customer escalations and provide solutions or alternatives to resolve issues.
6. Reporting and Analysis:
Analyze team performance data and provide insights to inform business decisions.
Requirements:
1.
Education:
Bachelor's degree in any discipline.
2.
Experience:
Minimum 1-2 years of experience in a team lead or supervisory role in a voice process or customer service environment
3.
Skills:
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Familiarity with quality management systems and processes.
4. Language
Skills:
Proficiency in English language (speaking, reading, and writing).
Google Maps Link:
(Use the "Apply for this Job" box below)..
HR Contacts:
Sanjay
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