Manager, Management

Operational Excellence

- Successfully managed end-to-end clinic operations
- Ensured smooth coordination between medical, sales, and support teams
- Maintained high standards of hygiene, SOP compliance, and workflow efficiency

Revenue & Growth Contribution

- Achieved and exceeded monthly revenue targets
- Improved lead-to-walk-in and walk-in-to-procedure conversion ratios
- Implemented effective pricing strategies and promotional plans

Sales & Telecalling Leadership

- Improved telecalling team productivity and call quality
- Reduced missed calls and improved follow-up efficiency
- Conducted regular training and performance reviews

Marketing & Lead Optimization

- Worked closely with SEO, SMM, and Ads teams to improve lead quality
- Increased ROI and reduced cost per lead
- Ensured proper lead allocation and closure tracking

Patient Experience & Reputation

- Ensured high patient satisfaction and repeat referrals
- Handled patient escalations and service recovery effectively
- Contributed to improved Google reviews and clinic reputation

Reporting & Strategic Support

- Delivered accurate MIS reports for management review
- Provided actionable insights for business improvement
- Supported clinic growth initiatives and expansion plans

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