Back Office Supervisor

Position Title:

Back Office Supervisor

Reports Directly to:
Back Office Assistant Manager

Position Overview:

The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.

Primary Responsibilities:

Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules
Organizes and oversees the schedules and work of assigned back office associates
Conducts performance evaluations that are timely and constructive
Handles discipline and termination of employees as needed and in accordance with company policy
Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals
Reviews work outputs by associates
Ensures that associates are informed about changes to company products and services
Collects data and prepares reports on customer complaints and inquiries
Prepares monthly reports summarizing the assigned back office team's performance
Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff
Hires entry-level back office associates
Performs other related duties as assigned

Minimum Qualifications:

Education Requirements:

High School Diploma or equivalent
Bachelor's degree preferred
Field

Experience:

At least 2 years of back office field experience
Position

Experience:

At least 1 year of experience in a supervisory role
Other

Qualifications:

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required

Requirements

Required Skills:

Excellent leadership and mentoring skills
Excellent written and verbal communication skills
Extensive knowledge of back office procedures and principles
Demonstrated analytical/problem-solving skills
Excellent multi-tasking skills
Excellent interpersonal skills
Organized with attention to detail
Ability to coach and mentor back office associates

Benefits

PF, Gratuity, Mediclaim, PLI