Manager – Category Operations; HCV – HSC

Position: Manager – Category Operations (HCV – HSC)
Our Client:  It's a leading logistics tech company in India that provides on-demand intra-city transportation services. The company's solutions cater to a variety of industries, offering features like real-time tracking, flexible pricing, and reliable delivery support across multiple cities.

Job Title:

Manager – Category Operations (HCV – HSC)

Experience:

2 - 6 years

Education:

MBA from Tier 1 college or Tier 2 (IIT, NIT, BITS) Engineering college
Locations:
Chennai

About the Role:

The Manager – Category Operations will lead and scale day-to-day operations for the HSC business across multiple categories (Intercity - PTL & FTL, Intracity - 9ft, 10ft, 14ft, 17ft, etc) for Chennai city. The role demands strong execution capabilities, people leadership, and the ability to translate business vision into operational excellence. The ideal candidate is someone who has managed multi-category operations in a marketplace business, has managed high-performing teams, is comfortable with data, and, most importantly, understands ground realities well.

Key Responsibilities:

1. Operations Management:
Drive day-to-day operations across business verticals with strong execution discipline.
Plan supply for projected demand and ensure quality and operational standards.
Allocate and manage city teams for on ground operational execution.
2. SOPs, GTMs & Process Excellence:
Support in Implementing SOPs and GTM execution for new categories and process rollouts.
Identify operational inefficiencies and drive improvements in partnership with Product, Analytics, and Central teams.
Ensure adherence to standards around quality, turnaround times, and user experience.
3. Business & Category Leadership:
Lead geographic and category expansion by collaborating with cross-functional stakeholders.
Manage P&L for assigned categories along with other business co-owners.
Build and execute strategic objectives.
4. Market Intelligence & Strategy:
Track market trends around pricing, competition, and service quality to define short to medium( 1 day to 6 m) term strategies.
Bring a strong eye for detail to understand micro-market nuances and routes, and tailor strategies accordingly for growth and customer experience.
5. Escalation &

Risk Management:

Enable teams to handle escalations with excellence and discipline, identify recurring patterns, and drive long-term structural fixes.
Ensure effective governance mechanisms for city operations.
6. Vision &

Roadmap:

Create a clear operational vision and detailed roadmap for business excellence.
Influence and lead multi-city teams through structured planning, communication, and performance management.

Skills &

Competencies:

Fluent in Tamil language.
Deep on-ground bias with a roll-up-your-sleeves attitude and the willingness to go to the depth to uncover and address real issues.
Ability to manage a team of Assistant Managers and team below, prior experience handling a team is must.
Excellent communication skills, with the ability to influence both leadership and ground teams.
High comfort in using data and ground intelligence for decision-making.
Ability to establish SOP’s and processes to streamline operations.

Good-to-Have:
Experience in logistics, mobility, supply chain, or marketplace operations.
Exposure to category management roles involving both strategy and execution.
Ability to work cross-functionally and manage multiple stakeholders.

Requirements:
Typically, from a category management or large-scale operations background with accountability for operations.
Strong communication, and team managerial skills.
Hands-on, detail-oriented, and extremely process-driven.
A leader who thrives in fast-paced, very uncertain, high-ownership environments.