Job Description & How to Apply Below
Description:
We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Responsibilities
:
- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently
.
- Identifying customer needs and overseeing service delivery within the business context
.
- Determining ways to reduce costs without compromising customer satisfaction
.
- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
.
- Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed
.
- Manages team and individual performance
.
- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports)
.
- Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting
.
- Resolve/monitor customer escalations as appropriate
.
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business
.
Mandatory Skills Descriptio
n:
- 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Marke
ts
- Must have experience in Trade Surveillan
ce
- Must have deep & strong experience in any one of belo
w:
• Equities and Fix Inco
me
• Commodities - especially Precious & Base Meta
ls
• FX Options - expert in FXO strategies and Structur
es
• Reference Data - expert in building reference data system and integrations with market data provide
rs
- Technical background with intermediate to advanced level knowledge in Python/Pyspa
rk
- Experience in managing teams of 50+ peop
le
- Holistic knowledge of business processes and various scenarios , challenges and opportuniti
es
- Carve out and envisage business challenges and requirements to a comprehensive soluti
on
- Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectatio
ns
- Good communication and English language competen
cy
- Experience with managing project schedules, finances, risks and issue
s.
- Close attention to detail and ability to sum up key messages for stakeholde
rs
- Weekly project updates, their completed tasks and review, plan for next action poin
ts
- Understanding of project governance & Agile standards and procedure
s.
Languag
es:
English: C2 Profici
ent
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