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Customer Service Executive - Provisioning & Configuration

Job in 600001, Chennai, Tamil Nadu, India
Listing for: Tata Communications Limited
Full Time position
Listed on 2026-07-01
Job specializations:
  • Trades / Skilled Labor
    Telecoms Engineering
Job Description & How to Apply Below
Position: Customer Service
Executive - Provisioning & Configuration
Broad outline of the Role
Responsible for all operations and troubleshooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience
Bachelor's degree in engineering or equivalent qualification
3-5 years relevant experience in network infrastructure project management and on field experience

Other Knowledge & Skills
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration
Good communications skills & basic telecommunications knowledge

Key Responsibilities
Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs or activation post provisioning.
Validate wiring connections and schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
Perform escalation management, wherever necessary and in case project is in jeopardy.
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