Hospality & Events Manager

When a group of ten South Wales worthies gathered together in the early 1920s and formed a company to purchase Chepstow's picturesque Piercefield Park, little did they know just how successful their plan to build a racecourse in its 370 undulating acres would be. If you want to join in with our action packed schedule and be part of the magic we are the workplace for you.

We are looking for an experienced and organised Hospitality & Events Manager to join our catering team and take responsibility for the successful delivery of hospitality across both race days and non-race day events.

This is a hands-on role with responsibility for planning, coordinating and overseeing hospitality and event operations, ensuring our customers and clients receive a consistently high standard of service.

You will play a key role in driving sustainable growth by identifying commercial opportunities, maximising revenue, improving service delivery and managing costs effectively. Working closely with the Catering Operations Manager, Head Chef, Retail & Events Manager and wider team, you will help ensure every event is delivered smoothly, professionally and to a high standard.

You will be an organised and commercially focused hospitality professional who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Excellent communication and organisational skills
• The ability to remain calm and work effectively under pressure
• A systematic and solutions-focused approach to problems
• A process-driven approach with strong attention to detail
• A positive, professional and proactive attitude
• Strong customer service and relationship-building skills
• The ability to lead, motivate and develop a casual hospitality and events team
• A strong understanding of hospitality and event operations
• A commercial mindset, with the ability to identify opportunities to increase revenue while controlling costs

As Hospitality & Events Manager, you will be responsible for:

• Planning staffing requirements for race days and non-race day events, including detailed race day hospitality management plans
• Planning and monitoring variable labour costs, ensuring hospitality provision remains within budget
• Working with the Catering Operations Manager and Head Chef to develop food and beverage offers and event themes while maintaining agreed cost of goods
• Managing allergen compliance and ensuring all allergen information is accurate and up to date
• Leading hospitality and events and supporting Business Coordinators with key client requirements from planning through to delivery
• Managing cutlery, crockery and light equipment inventories and maintaining agreed PAR levels
• Training and developing the casual Hospitality & Events team in core skills and service standards
• Working closely with the Retail & Events Manager to ensure a seamless customer experience across events and racedays
• Coordinating the set-up of furniture and event equipment across the racecourse
• Carrying out regular site inspections and using checklists to monitor and maintain operational standards
• Coordinating weekly linen orders and maintaining appropriate stock levels
• Coordinating the administration required for race day and non-race day events
• Briefing staff before events and ensuring all relevant paperwork is completed
• Dealing with customer complaints and enquiries professionally, escalating where appropriate
• Identifying opportunities to generate additional sales and bookings through proactive customer engagement
• Collating event feedback and ensuring effective event handovers
• Ensuring all team members are well presented and maintain professional standards
• Meeting and greeting clients and acting as an ambassador for the…