Admissions & Referral Coordinator

Admissions & Referral Coordinator

The Admissions & Referral Coordinator frequently interacts with patients, clinical staff, and treatment facilities to arrange referrals, as well as coordinates the admission process for higher level of care programs at Victory Bay.

• Coordinate all referrals for clients requiring a higher level of care from Victory Bay Recovery.
• Prioritize referrals by their urgency and ensure timely follow-up and communication.
• Handles all incoming referrals from partnered facilities, ensuring timely coordination, accurate documentation, and seamless communication throughout the admissions process.
• Communicates and engages all clients recommended/eligible for referral.
• Ensure all required demographic, insurance, and clinical information is accurately completed and sent to referred treatment facilities.
• Collaborates with staff, referral partners, and clients to arrange and schedule admissions into appropriate treatment programs
• Executes follow-up process for all open and closed referrals to encourage patients to attend treatment.
• Maintain accurate data in CRM & spreadsheets of all referrals.
• Complete full admission process for all higher level of care clients remaining under Victory Bay's care.
• Assesses eligibility for Victory Bay Recovery programs by confirming eligibility and completing prescreens.
• Schedules initial intake assessments.
• Facilitate the transfer of records and related documentation as needed.
• Assists Harmony Bay providers on refer out processes
• Support the Admissions Team as needed.
• Accept new tasks as they arise and constantly explore opportunities to grow within the organization.
• On Call/ After other staff when necessary to maintain high productivity and efficiency in the department Hours phone coverage and availability.

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

• Create Meaningful Connections:
  Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability:
  Take constructive feedback and prevent discourse among our peers.
• Live in the Solution:
  Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional:
  Wear business casual attire (please see dress code policy).

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self Development
• Teamwork

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities eraction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employee's to give us at least 14 days resignation notice in writing.

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including…