P&C Insurance Agent​/Office Assistant

Job Description

Job Description

At Dong-E Insurance Agency
, we pride ourselves on delivering trusted, reliable service to our community and clients. We are looking for a organized, detail-oriented P&C Insurance Office Assistant to join our team and keep our day-to-day office operations running smoothly.

In this role, you’ll be the backbone of our administrative workflow—handling administrative tasks, assisting existing policyholders, and keeping our client records in top shape.

• Customer Care: Assist existing clients with policy updates, payments, billing questions, and general inquiries via phone and email in both English and Korean
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• Documentation & Processing: Accurately process policy renewals, endorsements, cancellations, and certificate requests.

• Office Administration: Maintain up-to-date client files in our agency management system, organize mail, and manage paperwork.

• Carrier Coordination: Communicate with insurance carriers to track requests, ensure documentation is complete, and resolve file issues.

• Bilingual Proficiency: Fully fluent in both English and Korean (verbal and written communication).

• Active Property & Casualty (P&C) Insurance License (or willingness to obtain one).

• Strong organizational skills and high attention to detail.

• Comfortable using computers, management systems, and standard tools (Excel, Word, Email).

• Clear, courteous, and professional communication style.

• Prior office or insurance administrative experience is a plus!