Business Process Manager

Work Location

Cherry Hill, New Jersey, États-Unis d'Amérique

40

72, USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Fonctions des services habilitants de l’entreprise

The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increases operational efficiency, provides business line project support, develops and maintains metrics/service level reporting and serves as a subject matter expert for assigned units.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Leads a team of professionals and may be accountable for leading projects within a business area.
• Ensures communication, implementation, and/or training plans that are identified and detailed in order to implement projects and/or business initiatives.
• Responsible for 25 processes of medium complexity.
• Understands and contributes to the achievement of business strategy, goals and objectives.
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business.
• Gathers, prioritizes, and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes.
• Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meet pre‑determined timelines.
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high‑risk/impact, major projects, and/or operational processes.
• Uses project management software/tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable.
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.).
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate.
• Participates as a member of the team in executing assigned deliverables within specified parameters.
• Keeps business leaders and other team members informed and up‑to‑date about the status/progress of projects, and all relevant or useful information related to day‑to‑day activities.
• Supports the project team and the business by continuously developing knowledge in own area.

• Bachelor's degree.
• 5+ years bank operations experience.
• Strong PC skills including but not limited to Microsoft Suite software.
• Aptitude and training in Lean, Six Sigma and AOM with a goal of getting some level of certification and expertise.
• Expert level requiring advanced business knowledge.
• Ability to consult on the largest and most complex projects.
• Skilled in research, analysis, problem solving, metrics and reporting.
• Ability to identify process gaps and weaknesses.
• Strong interpersonal and influence skills to enable…