Associate Director, Patient Financial Service Solutions

• Lead day-to-day patient affordability and financial support operations
• Maintain continuity for existing Patient Financial Services responsibilities as an operational back-fill
• Coordinate with external partners, hub vendors, copay vendors, finance partners, and internal stakeholders
• Monitor vendor performance, resolve issues, and support service delivery expectations
• Monitor budget trends, support forecast inputs, understand program utilization, and identify drivers affecting spend or GTN exposure
• Triage and manage program, patient access, provider, field, and partner escalations
• Analyze reporting, issue trends, utilization metrics, vendor updates, and stakeholder feedback
• Identify risks, recommend improvements, and strengthen operational decision-making
• Partner with therapeutic area teams, legal, healthcare compliance, finance, procurement, data/analytics, field support, and customer operations
• Simplify workflows, clarify roles, strengthen controls, improve patient/provider experience, and enhance affordability operations
• Translate operational data into actionable insights and support financial governance routines

• Bachelor's degree required
• MA/MBA preferred
• Minimum of 10 years in healthcare business required
• Experience in patient affordability, copay support, hub services, patient access operations, pharmaceutical financial support programs, or related healthcare operations strongly preferred
• Strong understanding of patient financial services, affordability program operations, reimbursement dynamics, vendor management, program governance, and the US healthcare access environment
• Ability to lead complex operational work streams, manage competing priorities, influence without direct authority, and maintain continuity through transitions or role back-fill situations
• Understanding of affordability economics, budget management, forecast inputs, utilization trends, cash flow, and GTN considerations preferred
• Familiarity with copay, hub, case management, reporting, and data platforms preferred
• Ability to interpret operational data, vendor reporting, utilization trends, issue logs, and business metrics
• Excellent verbal and written skills
• Effective team collaboration and partnership-building skills
• Resourcefulness in resolving customer problems and ensuring satisfaction
• Proactive accountability and follow-through
• Flexibility in changing circumstances and complex environments

Demonstrates expertise in patient affordability operations, vendor management, and financial governance within the healthcare sector, while effectively leading complex operational work streams and fostering collaboration across diverse teams.

• Patient Affordability Operations
• Vendor Management
• Budget Management
• Healthcare Compliance
• Operational Data Analysis

• Patient Financial Services
• Reimbursement Dynamics
• Program Governance
• Utilization Metrics
• Forecast Inputs
• Affordability Economics
• Cash Flow Management
• Issue Trend Analysis
• Operational Reporting
• Healthcare Operations

• Excellent Verbal Skills
• Excellent Written Skills
• Team Collaboration
• Problem Resolution
• Proactive Accountability

• Bachelor's Degree
• MA/MBA Preferred

• Healthcare Business
• Pharmaceutical Financial Support
• Copay Support
• Hub Services
• Patient Access Operations

• Data Platforms
• Reporting Tools
• Vendor Performance Monitoring