On-Site Services Operations Specialist

• Report to the Manager of Operations Specialist and work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols.
• Support multiple facilities and/or customers in a strategic geographic area, performing the job functions of Coordinators, Technicians, Material Handlers, and Glass Washers when needed.
• Act as a backup to other territories and may require travel outside of the designated territory.
• Coordinate and lead team efforts, performing work related to customer requirements, and closely work with management to complete projects like Standard Operating Procedures and Direct customer interfacing.
• Utilize various computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, and other customer-specific applications.
• Train Avantor Lab and Production Services associates on all service offerings.
• Provide SAP Support for customer services, credit rebills, and invoice scrubbing.
• Manage budgets related to expense reports and meet goals in revenue, safety, and quality.

• High school diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is a plus.
• 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
• Collaboration Tool:
  Microsoft Suite
• Must be able to lift up to 50 lbs
• Previous experience working in a GMP facility is strongly desired
• Strong communication skills
• Knowledge of Information Access and System ESS
• Overnight travel is required, and you will receive an overnight assignment bonus program
• Valid driver's license and reliable transportation are needed to perform the essential functions of the job
• Ability to prioritize tasks and meet deadlines
• Cross-referencing and inside sales experience are a plus
• Forklift Certification is a plus
• Prior experience with VWR/Avantor products and services, a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus

Demonstrates expertise in inventory control, procurement, and customer service within a GMP environment, while effectively utilizing SAP and other computer systems to manage operations and support team collaboration.

• Inventory Control
• Procurement
• Shipping and Receiving
• Inside Sales
• SAP
• Information Access
• System ESS
• Budget Management
• Cross-Referencing
• GMP Compliance

• Collaboration
• Task Prioritization
• Deadline Management

• Forklift Certification
• Valid Driver's License

• IATA
• DOT
• OSHA Right to Know
• IMDG
• Avantor Products and Services

• Microsoft Suite
• Citrix
• VBQ