Case Manager

Neuropath Behavioral Healthcare | Full time

Cherry Hill, United States | Posted on 07/07/2021

Our Case Managers will provide program coordination along with performing administrative functions for our clientele. They interact with Neuro Path Healthcare Solutions clients by ensuring they receive the services they needand resolving any complaints.

At Neuro Path Healthcare Solutions , we provide comprehensive technology driven healthcare solutions for healthcare organizations, including hospitals, long term care, outpatient facilities, and residential treatment.

We are focused on acquiring the best talent. We wantour Customer Service Administrator to be internally motivated and adaptive. We valueourfast-paced team dynamic and are looking for individuals who embody our core values as a client focused organization.

• Interacts with clients via telephone or email, toprovide support and information on products or services.
• Collects and enters requests for new or additional services.
• Assigns and schedules services.
• Fields client inquires and complaints; when the issueis beyond the representative’s knowledge, forwardsto the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learnnew software.
• Must consent to and pass a formal background check including fingerprinting.
• Bilingual (Spanish Speaking) is a plus.

• High school diploma or equivalent with at least three years relevant experience
• Associates degree or equivalent with at leastone-year related experience.
• Customer service experience required.

Neuropath Behavioral Healthcare is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.