Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Customer Relations Specialist
- Eurofins Built Environment Testing East
- Cherry Hill, NJ

• Full-time
• Compensation: USD 21 - USD 25 - hourly

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Do you have customer service and data entry experience? Interested in working in a laboratory setting? Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location.

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in atimely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that needlogin or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins; will perform other tasks asneeded across departments.

Basic Minimum Qualifications (BMQ):

Education/Experience(BMQ):

• HS Diploma or equivalent
• Customer service experience 1-2 years

Ability and/or Skills(BMQ):

• Excellent written and verbal communication skills
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment
• Growth mindset

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday
- Friday 9:00 am - 5:00 pm. Candidates currently living within a commutable distance of Cherry Hill, NJ are encouraged to apply.

Pay range: $21-25/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

• comprehensive medical coverage
• life and disability insurance
• 401(k) with company match
• paid holidays
• paid time off
• dental and vision options
• The benefits package offered will vary based on the employee's full-time or part-time regular status.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything…