Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Customer Relations Specialist
- Eurofins Built Environment Testing East
- Cherry Hill, NJ

Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location.

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Teamwork is the foundation of success at Eurofins; will perform other tasks as needed across departments.

Basic Minimum Qualifications (BMQ):

Education/Experience (BMQ):

• HS Diploma or equivalent
• Customer service experience 1-2 years

Ability and/or Skills (BMQ):

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment
• Growth mindset

Position is full-time Monday
- Friday 9:00 am - 5:00 pm. Candidates currently living within a commutable distance of Cherry Hill, NJ are encouraged to apply.

Pay range: $21-25/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

* The benefits package offered will vary based on the employee's full-time or part-time regular status.