Customer Service Representative

Job Title:

Customer Service Representative

Location:

Somerset, NJType of Employment:
Permanent

Schedule:

Full-Time In Office/Hybrid/Remote:
In Office Salary: $60,000 - $65,000 annually

Job Summary:

LHH is seeking a detail-oriented Customer Service Representative for a chemical wholesale company in Somerset, NJ. This role is responsible for managing customer orders from order entry through final delivery, while coordinating closely with warehouses, carriers, and freight partners to ensure smooth and timely shipments. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where multitasking and problem-solving are essential.

• Process and manage customer orders while providing excellent customer service throughout the order lifecycle.
• Coordinate shipment releases with warehouse teams and work with trucking companies to schedule deliveries.
• Prepare shipping documentation including labels, barcodes, packing slips, and other required transportation paperwork.
• Monitor orders from shipment through customer delivery, proactively communicating updates as needed.
• Track inbound containers and coordinate with freight forwarders to ensure timely arrivals and minimize delays.
• Respond to incoming customer calls and emails, addressing questions and resolving issues promptly.
• Research order, shipment, and product information to provide accurate responses to customer inquiries.
• Support the Sales Manager by assisting with customer accounts and ongoing client service needs.
• Assist with additional administrative and operational projects as assigned by management.

• 1-2 years of experience in customer service, logistics, order management, distribution, or a related field.
• Understanding of warehouse, shipping, or distribution operations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Self-motivated with the ability to work independently as well as collaboratively within a team environment.
• Excellent problem-solving and critical-thinking abilities.
• Quick learner who adapts well in a fast-paced and evolving environment.
• Proficiency with Microsoft Office Suite, including Outlook and Excel.
• Strong verbal and written communication skills.
• Eagerness to learn, develop new skills, and grow within the organization.
• Dependable, professional, and positive attitude with a strong customer service mindset

Equal Opportunity Employer/Veterans/Disabled

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