Banking Associate​/Grove Street; Cherry Hill

Work Location

Cherry Hill, New Jersey, United States of America

20 hours per week

$22.00 - $27.75 USD

Personal & Commercial Banking

The Banking Associate is a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. The role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

• Process customer transactions, open new accounts, and educate customers on all banking products and services.
• Deliver end‑to‑end advice that includes building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
• Use TD’s systems and tools to engage with customers, acquire and deepen relationships, and attract and retain customers.
• Understand customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner.
• Accurately complete everyday banking transactions on the teller line or on the platform while uncovering customer financial needs.
• Service customers on both the teller line and platform, including opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, Regulation E, mobile and online banking.
• Engage with customers to provide financial advice and deepen relationships through lead management activities, including creation and management of self‑generated leads, partner/retail referral leads, campaign leads, and customer outreach.

• High school diploma or GED.
• One year of customer‑facing experience (volunteering, education, military experience preferred).
• Demonstrated customer service skills preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Teller experience preferred.
• Completion of teller training and part 1 of platform training upon hire required.
• Strong organization skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Effective problem‑solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision making and problem solving.
• Proficiency in Microsoft Office.
• Notary license preferred.

• Consistently provide legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers.
• Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs.
• Manage wait times by scheduling, rescheduling, or canceling client meetings.
• Lead lobby activities and represent the first point of contact for customer inquiries.
• Support the bank’s customer service strategy.
• Consider the impact of decisions on the well‑being of TD, its customers, and stakeholders.
• Drive referrals to store colleagues and partners to support more complex financial needs.
• Ensure tasks are performed within established policy and procedures.
• Complete all required job‑specific, compliance‑related training.
• Follow compliance/risk and control programs and maintain records of action plans.
• Comply with the TD Code of Conduct.

• Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
• Accurately process cash/deposit/withdrawal transactions and other account servicing requests.
• Handle everyday transactions such as opening/closing accounts, depositing or cashing checks, reordering debit cards, and updating addresses.
• Adhere to all regulations, policies, and procedures, and maintain accurate documents.
• Apply customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.
• Accurately and efficiently perform transactions as a cash drawer accountable, maintaining limits and securing the cash…