Head of Servicing, SVP

Who We Are

Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending sixteen years ago, producing more than $4B in originations.

ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country.

• Make Good Loans
• Provide Exceptional Service, Every Time
• Protect The Firm
• Build The Future

Asset Based Lending is seeking a highly experienced and motivated Head of Servicing to lead and manage our Servicing Department. This individual will oversee all servicing functions, including loan servicing operations, portfolio management, borrower relations, and regulatory compliance. The Head of Servicing will be responsible for ensuring the efficient administration of the loan portfolio, providing superior customer service, and maintaining strong operational controls.

This role requires a strategic thinker with deep industry knowledge and leadership skills to drive innovation, improve processes, and support the company’s growth. This is not a steady-state role at the outset. ABL is mid-flight on the most consequential initiative in the department’s history: bringing servicing in-house onto ABL Servicing Corp’s new Salesforce-based platform and transferring the active portfolio off our current third-party servicer, FCI.

Substantial groundwork has already been laid by the outgoing Head of Servicing. The incoming leader picks up that work in progress and is accountable for carrying it across the finish line. The priorities below define what that means in the first six months and are the primary basis on which performance in this role will be measured.

These five deliverables are sequenced and largely dependent on one another. Each represents work already underway that this leader inherits, owns, and completes.

• Finish the buildout of ABL’s new servicing platform (Salesforce core). Take ownership of the in-flight implementation from the outgoing Head of Servicing, including the current state of configuration, open design decisions, and the remaining build backlog. Complete the data model, servicing workflows, borrower-facing components, reporting, and integrations; drive user acceptance testing to sign-off; and partner with Technology and the implementation team to hold scope, quality, and timeline.
  
  Conduct a structured handoff review in the first 30 days to independently validate what is built, what is outstanding, and what is at risk.
• Kick off shadow servicing of the active portfolio. Stand up parallel servicing in which every transaction executed on FCI is mirrored on the new platform — payments and application logic, interest accruals, escrow and reserve activity, construction draws, extensions and modifications, default and foreclosure status, and payoffs. Establish a daily reconciliation discipline between the two systems with documented tolerances, an exception log, and a clear owner for every break.
  
  The exit criterion is sustained, evidenced parity — not elapsed time.
• Pilot the first group of borrowers and loans on the ABL Servicing Corp platform
  . Define the pilot cohort and selection criteria, migrate those loans to live servicing on the new platform, and run them end to end — borrower onboarding and welcome communications, payment and draw processing,…