Phlebotomist Laboratory Assistant - Cherry Hill

Job Overview

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

A Phlebotomist Laboratory Assistant I is an individual trained on‑the‑job or through a structured Phlebotomy program to draw blood for diagnostic testing from patients aged infant through older adult. The Phlebotomist Laboratory Assistant also processes a variety of clinical specimens for diagnostic laboratory testing, and accesses associated patient records.

• Correctly identify the stage of growth and development of patients and significant others, and utilize knowledge of growth and development when communicating to various age groups.
• Explain appropriate information according to age and developmental level of patients and visitors.
• Identify communication barriers and intervene appropriately.
• Recognize cultural differences and adjust communication styles and behaviors to meet the needs of the patient.
• Listen to patient’s queries, comments and concerns and provide appropriate information and responses.
• Introduce self when interacting with patients, families, visitors or other employees.
• Enter patient demographics, test orders, billing information into computer systems (EMR/LIS).
• Follow established SOP and age‑specific techniques for collection of biological specimens.
• Identify outpatients and inpatients according to approved protocols with 100% accuracy.
• Perform accurate venipuncture and micro‑capillary techniques in sample collection.
• Perform specialized collection including breath alcohol testing, hair collection and EKGs.
• Label specimens with 100% accuracy.
• Draw all timed/scheduled samples in a timely manner.
• Observe emotional and physical state of patients for any adverse reactions to phlebotomy.
• Perform assigned patient‑sample processing activities.
• Follow established SOP for processing biological specimens and solve related problems.
• Operate the pneumatic tube system properly and observe all infection control policies while handling specimens.
• Distribute specimens to appropriate laboratory sections promptly.
• Maintain accurate and orderly log records and worksheets according to SOPs.
• Maintain a safe and orderly work area.
• Demonstrate safe work practices.
• Keep work area free from personal documents and items.
• Answer phone professionally, courteously and timely, speaking to the caller in a caring manner.
• Answer questions or refer callers to the appropriate source.
• Avoid putting caller on hold or transferring call unnecessarily.
• Research phone inquiries regarding specimen collection or test results and call caller back promptly.
• Understand collection requirements for special or referral testing.
• Prepare specimens, ensure integrity and correctness of samples, and arrange for dispatch and pick‑up.
• Keep current with laboratory minutes and documented changes.
• Maintain inventory of equipment and supplies and communicate need to re‑order before supplies run out.
• Assist with instruction of procedures and techniques to other employees and students.
• Perform daily temperature checks on rooms, refrigerators, freezers, incubators and preventive maintenance on centrifuges as needed.
• Project an image of professionalism in appearance and conduct at all times.
• Work well with peers and those in authority.
• Promote the Penn Medicine BE standards.
• Promote patient and staff relations and display pride in work.
• Comply with hospital, laboratory, safety and HIPAA regulations.
• Notify supervisor or safety officer of hazards when found.
• Complete annual mandatory training on or before the due date.
• Maintain adequate staffing on all three shifts, weekends and holidays.

• High‑school diploma or GED (required).
• Phlebotomy training and experience in an outpatient or hospital setting.
• Prior experience in a hospital laboratory receiving area.
• Prior experience with the Laboratory Information System.

$16.99 – $26.69 per hour. The specific rate is determined by experience and education.

Information on UPHS benefits is available via the company benefits portal.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.