ServiceNow Technical Consultant; SecOps

Service Now Technical Consultant (Sec Ops)

We are seeking a skilled and proactive Service Now Technical Consultant with strong experience in Security Incident Response (SIR) and Vulnerability Response (VR) modules within the Service Now Security Operations (Sec Ops) suite. The ideal candidate will be responsible for technical design, development, and implementation of Sec Ops solutions aligned with cybersecurity and IT risk management requirements.

Opportunities include:

• Designing and building Service Now solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration.
• Competitive salary and generous benefits.
• A very flexible and creative environment for everyone.
• Configure, develop, and support Service Now modules, including:
• Configure and implement Service Now Security Incident Response (SIR) and Vulnerability Response (VR) modules according to client requirements and best practices.
• Collaborate with Solution Architects and business stakeholders to translate requirements into technical solutions.
• Develop custom workflows, business rules, client scripts, UI policies, and integrations within the Sec Ops suite.
• Integrate Service Now with third-party tools such as Qualys, Tenable, Rapid7, Splunk, Crowd Strike, etc.
• Support data imports, API integrations, and automation for improved incident response and vulnerability remediation.
• Perform testing, troubleshooting, and tuning of implemented solutions.
• Create technical documentation, including design specs, configuration guides, and user manuals.
• Participate in user training and provide post-implementation support.

Skills and Experience Requirements:

• Bachelor's degree with at least 5+ years of Service Now design and development experience.
• 5–7 years of overall experience with Service Now platform development and configuration.
• Strong expertise in Service Now Security Operations, specifically Security Incident Response, Vulnerability Response.
• Proficiency in scripting (JavaScript, Glide), REST/SOAP APIs, and UI customization within Service Now.
• Experience in integrating security tools and threat/vulnerability feeds with Service Now Sec Ops.
• Familiarity with ITIL processes and security incident workflows.
• Strong analytical, communication, and client-facing skills.
• Ability to work in agile and fast-paced environments.
• Excellent problem-solving and analytical skills.
• Excellent written and oral communication skills.

Skills and

Certifications:

• Service Now certifications - Service Now System Administrator CSA.
• Certified Implementation Specialist – Security Incident Response (SIR)
• Certified Implementation Specialist – Vulnerability Response (VR)
• Service Now Certified Application Developer
• Service Now Certified Technical Architect (CTA)
• ITIL v3 or v4 Foundation Certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills.
• Successful teamwork experience & demonstrated leadership abilities.