Service Desk Technician
Listed on 2026-07-01
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IT/Tech
IT Support, Systems Administrator, Desktop Support, Network Administrator
Service Desk Technician
Location:
Cherry Hill, NJ
Job Type: 3-6 Months Contract to Hire
Responsibilities:
The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.
- Windows Server Management
- Network Management
- Customer Support
Administration of Windows servers in SMB environments
Batch and Power Shell scripting
Server deployments and migrations
Group Policy creation and maintenance
Make recommendations for hardware and software upgrades
Configuration and deployment of SMB class routers, switches, and access points
Configuration and troubleshooting of site-to-site VPN connections
Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
Provide remote support for desktops, laptops, printers, servers and other computer related devices
Provide on-site support at client locations
Troubleshoot hardware and software problems in Windows and Mac environments
Participate on an on-call schedule
Perform other duties and responsibilities as assigned by the MSP Manager
Required Skills:
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple projects and assignments with attention to detail.
- Microsoft Windows Operating Systems (Desktop and Server)
- VMWare and Hyper-V installation, configuration, and management
- Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, Forti Net).
- Basic Batch and Power Shell scripting
- Microsoft Office 365 management
- Must have transportation
- Must be able to physically lift and move computer equipment
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