Operations Tech Lead, Enterprise Tech

Role Summary

The Operations Technical Lead for Enterprise Tech is a strategic, cross‑functional leader responsible for operational excellence across Enterprise Technology systems supporting Corporate Core functions, including Finance, Procurement, HR, Payroll, Legal, Privacy, and Corporate Communications. Reporting to the Director of Engineering of Platform & Integration, this role ensures reliability, governance, scalability, and performance across all enterprise platforms and integrations.

The successful candidate will understand cross‑domain interdependencies across these areas, driving seamless coordination and optimized performance, with particular depth in the SAP platform, BASIS and enterprise integrations.

This role collaborates closely with engineering leads, technical project managers, product owners, and other stakeholders to ensure systems are well‑documented, compliant, scalable, and follow approved change management processes. The lead will represent Enterprise Technology across Operations & Technology, fostering strong cross‑functional relationships, managing vendor coordination, overseeing environment and system governance, and delivering insightful operational reporting.

• Lead operational excellence across Enterprise Technology systems supporting Finance, Procurement, HR, Payroll, Legal, Privacy and Corporate Communications, with deep focus on SAP, BASIS and enterprise integrations.
• Ensure high availability, performance, monitoring, incident response and overall system reliability across enterprise platforms.
• Own environment and system governance, including release management, change control, transports, patching (including security updates) and operational standards.
• Manage contractors, service providers and vendor SLAs to ensure performance, accountability and service quality.
• Proactively assess capacity, resource needs, operational risks and performance gaps.

• Establish and mature scalable operational processes and standards with enterprise growth and transformation.
• Partner with technical project managers, product owners and engineering leads to align operational activities and readiness with project timelines and business priorities.
• Drive continuous improvement in operational workflows through automation, tooling enhancements and modernization activities.

• Partner with security and engineering stakeholders to maintain compliance with SOX, GDPR, privacy requirements and internal controls.
• Ensure systems adhere to approved change management processes and documentation standards.
• Own the structured and accessible operational documentation and knowledge management documentation and practices.
• Track and report on operational KPIs, operational health, risk exposure, technical debt and modernization opportunities.

• Act as the operational liaison between engineering teams as well as stakeholders to ensure seamless coordination.
• Represent Enterprise Technology within Operations & Technology forums and leadership discussions.
• Engage with vendors and service providers to manage SLAs and operational dependencies.
• Deliver clear, data‑driven operational reporting and insights to support executive decision‑making.

• 8+ years of experience in enterprise IT operations, preferably in SAP or ERP‑driven environments supporting Corporate Core functions (Finance, Procurement, HR, Payroll, Legal, Privacy).
• Strong understanding of SAP platform operations, BASIS administration, enterprise integrations.
• Leadership presence with the ability to influence stakeholders, foster collaboration, communicate technical concepts with clarity and impact and lead with empathy.
• Experience navigating change and ambiguity in transformation environments and a commitment to continuous learning and professional development.
• Proven ability to lead cross‑functional operational initiatives and teams across multiple technology domains in complex, transformation‑oriented organizations.
• Experience supporting enterprise governance, change management and compliance frameworks (SOX, GDPR, privacy…