Solutions Engineer - Public Sector

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy: our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S., continuous professional growth and leadership opportunities, health, wellness, and financial benefits to offer peace of mind to you and your family, and world‑class facilities and the technology you need to thrive – in our offices or yours.

The Inside Solutions Engineer – Public Sector collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

This position reports to the Somerset, New Jersey location as determined by SHI management.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers’ business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, staying updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Presenting: design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: effectively communicate complex ideas and information to diverse audiences and facilitate effective communication between others.
• Detail‑Oriented: manage complex tasks or projects, identifying errors or inconsistencies, ensuring all details are addressed, necessary corrections are made, and quality is maintained.
• Organization: coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow‑Up: identify tasks that require follow‑up, initiate necessary actions, and contribute to efficient workflow management.
• Problem‑Solving: identify potential problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building: seek opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: set challenging goals for the team and lead them to achieve these goals, demonstrating a consistent track record of results.

• Experience working in complex Data Center sales opportunities – intermediate level.
• Ability to design data center infrastructures that include hybrid cloud, hyper‑converged, software‑defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms – intermediate level.
• Str…