IT Support Specialist II

Role Overview

The IT Support Specialist II provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support, requiring individual and teamwork, and attention to detail.

The candidate will be responsible for completing essential functions to help the Technical Services team succeed, including addressing tasks promptly, providing excellent customer service, and collaborating with the team on various projects.

The position requires strong knowledge of Windows
11, macOS, iOS, Android, and standard software applications, as well as excellent customer service and communication skills.

• Associate's degree or equivalent work experience
• A+ Certification, or equivalent certification relevant to PC support
• 3 to 5 years of relevant work experience in the field or in a related area
• Strong knowledge of Windows
  11, macOS, iOS, Android, and standard software applications
• Excellent customer service and communication skills
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management
• Experience with troubleshooting and supporting Zebra thermal printers
• Experience with Service Now and Service Now reporting
• Effective problem‑solving skills and attention to detail

• Competitive wages
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• Paid time off
• Paid holidays
• 401(k) plan