Application Support Analyst

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will play a vital role in keeping critical banking applications running seamlessly and reliably. By resolving issues quickly and optimizing system performance, you will directly enhance customer experience and operational efficiency.

Your contributions will help Barclays deliver innovative, secure, and uninterrupted financial services, driving its vision for the future of banking.

To be successful as an Application Support Analyst, you should:

• Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
• Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
• Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
• Coordination
• Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance

• Validated experience in Data Engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms.
• Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL-based data validation.
• Considerable experience in AWS Data Pipelines using Glue, Step Functions, Cloud Watch, with focus on monitoring, alerting, and SLA adherence.
• Experience with Unix/Linux, TWS, workload scheduling, CI/CD, Git Lab, monitoring tools, App Dynamics, Observe, ESaaS, and cloud services as Lambda, DynamoDB, Glue Catalog.
• Exposure to Production Support, L2, Incident, Problem, Release Coordination, and ITIL Framework practices

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $80,000
Maximum Salary: $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental, and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where…