Sr. Manager - Enterprise Cloud Infrastructure Services

Job Summary

The Sr. Manager - Enterprise Cloud Infrastructure Services will lead the IT department in planning, implementing, and managing systems and infrastructure to support organizational objectives, developing policies to ensure industry compliance. This role involves collaborating with executive leadership to identify technology solutions, managing a team of IT professionals, overseeing projects, and evaluating new technologies for efficiency and security. The director will establish vendor relationships, ensure cybersecurity measures, manage the IT budget, and report on performance metrics, fostering a culture of continuous improvement and professional development.

• Lead the IT department in the planning, implementation, and management of IT systems and infrastructure to support organizational objectives.
• Develop and oversee IT policies and procedures to ensure alignment with industry standards and compliance requirements.
• Collaborate with executive leadership to identify technology solutions that enhance business operations and drive innovation.
• Manage and mentor a team of IT professionals, fostering a culture of continuous learning and professional development.
• Oversee the development and execution of IT projects, ensuring timely delivery and adherence to budgetary constraints.
• Evaluate and implement new technologies to improve organizational efficiency, security, and scalability.
• Establish and maintain relationships with key technology vendors and partners to optimize service delivery and cost-effectiveness.
• Ensure robust cybersecurity measures are in place to protect the organization’s data and IT infrastructure.
• Develop and manage the IT department’s budget, ensuring efficient allocation of resources to meet strategic goals.
• Monitor and report on IT performance metrics, identifying areas for improvement and implementing corrective actions as needed.

Strategic Thinking, Leadership, Digital Acumen, Communication, Change Management, Problem Solving, Collaboration, Project and Goal Focus, Decision Making, Technical Expertise.

• Expert level in leveraging cloud-based platforms and services to build, deploy, and manage applications and data.
• Expert ability to diagnose and resolve technical problems in systems and processes.
• Expert expertise in protecting systems, networks, and data from digital attacks.
• Expert competence in managing and maintaining computer systems and networks to ensure optimal performance and security.
• Expert experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management.

• Bachelor’s Degree or equivalent work experience required.
• 3-5 years of experience working in a Tier 2 or 3 IT support environment.
• Ability to travel 20%.
• 2+ years of management experience required.

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Flexible spending accounts.
• Health, wellness, and financial benefits.

SHI International Corp. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. SHI is a protected veteran and disability employer.