Senior Engineer - Enterprise Systems
Listed on 2026-07-18
-
IT/Tech
IT Support
Role Overview
The Senior Engineer, IT Support serves as a trusted technology partner for executive leadership, delivering white‑glove support to C‑suite executives, senior leaders, and their administrative teams. This role is responsible for ensuring a seamless technology experience across endpoint devices, collaboration platforms, mobile technologies, and executive meeting environments.
What You Will DoProvide white‑glove technical support for C‑suite executives, senior leadership, and Executive Assistants, troubleshoot complex technical challenges, and maintain a high degree of professionalism and discretion.
Why It Might Be a FitThe ideal candidate possesses strong technical expertise across Windows
11, macOS, Microsoft
365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
- 5+ years of experience in enterprise IT support or desktop engineering
- Experience providing executive, VIP, or white‑glove support
- Strong troubleshooting experience across Windows
11 and macOS platforms - Experience supporting Microsoft
365 services including Outlook, Teams, One Drive, SharePoint, and EntraID - Experience supporting iOS and Android mobile devices
- Excellent verbal and written communication skills
- Proven ability to handle sensitive and confidential information
- Strong customer service mindset with the ability to build trust and credibility with executives
- Experience working with ticketing systems such as Service Now
Salary Range: $70,000.00 - $90,000.00
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