Engineer II - Application Support

Position Description

• Supports application software and performs upgrades following established procedures
• Provisions user and administrator access for applications and systems
• Installs application patches in accordance with standard processes
• Troubleshoots and resolves technical issues across systems and applications
• Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
• Maintains system/application documentation and operational procedures
• Monitors application availability, capacity, and performance against established metrics
• Reviews system alerts for accuracy and takes corrective action as needed
• Provides troubleshooting and end-user support for business teams using applications/systems
• Manages the promotion of code and changes across Dev, QA, and Production environments
• Tests developer-submitted changes and coordinates business acceptance testing and approvals
• Supports disaster recovery (DR) planning and testing for assigned applications/systems
• Develops system standards, procedures, and support documentation for both technical teams and end users
• Partners with development teams to test and approve application enhancements and modifications
• Utilizes out-of-the-box tools and modules to support business needs and requests
• Trains and mentors team members
• Conducts system tuning and capacity planning, recommending performance improvements
• Leads planning efforts for new implementations, upgrades, and enhancements
• Evaluates new tools/modules and provides recommendations
• Collaborates with development teams to define application strategies and direction
• Completes additional duties and special projects as assigned

• Bachelor Degree in Computer Science or related field is preferred.
• Experience with Hyland Onbase and Open Text Scanning

• 5+ years’ experience supporting IT Systems/Applications.