Account Delivery Manager - IT Infrastructure

Infrastructure expert and Delivery expert from a consulting background in banking.

The ADM will be responsible for overseeing the production support of infrastructure, middleware, and automation processes. This role requires a strategic leader who can manage account delivery effectively while ensuring high-quality service and operational excellence. The ideal candidate will possess strong analytical skills and a deep understanding of infrastructure management, with a focus on delivering results that align with business objectives.

• Lead and manage the infrastructure production support team, ensuring timely and effective resolution of issues.
• Oversee middleware operations, ensuring seamless integration and performance across systems.
• Implement and manage automation processes to enhance operational efficiency and reduce manual intervention.
• Develop and maintain strong relationships with key stakeholders, ensuring alignment on project goals and deliverables.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as needed.
• Ensure compliance with industry standards and best practices in infrastructure management.
• Drive continuous improvement initiatives to enhance service delivery and operational effectiveness.
• Manage account delivery, ensuring that all client requirements are met and exceeded.
• Collaborate with cross-functional teams to support infrastructure projects and initiatives.
• Provide leadership and mentorship to team members, fostering a culture of collaboration and innovation.

• Strong knowledge of infrastructure management principles and practices.
• Experience with middleware technologies and their integration.
• Proficiency in automation tools and methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Demonstrated ability to lead and motivate teams in a fast-paced environment.

• Familiarity with cloud infrastructure and services.
• Experience with ITIL or other service management frameworks.
• Knowledge of Dev Ops practices and tools.
• Understanding of cybersecurity principles and practices.
• Experience in project management methodologies.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in infrastructure management or project management are a plus.
• Strong leadership and team management skills.
• Ability to work collaboratively in a diverse and dynamic environment.