Application Support - Capital Markets

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network.

The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $ and $. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award.

In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Senior Application Support Engineer to support applications, data pipelines, and infrastructure for middle and back-office functions related to derivative trades. Provide support on technical issues requiring in-depth debugging and expertise in production software applications. Train users in need of assistance. Perform tests on new application code and application maintenance. Deploy software upgrades to users. Build and configure monitoring, alerting and automation.

This role requires strong technical expertise, a collaborative mindset, and the ability to work across disciplines including development, infrastructure, QA, and business operations.

• Monitor application and system performance, ensuring timely report generation and swift resolution of disruptions.
• Manage incident (incident manager)
• Develop and maintain automation tools for reporting, log collection, and system health monitoring to ensure seamless application operations and proactive issue detection.
• Perform advanced root cause analysis and drive permanent resolutions for recurring issues (Problem Management).
• Maintain and continuously improve support documentation, runbooks, and knowledge bases to ensure consistency and audit readiness.
• Lead service quality improvements through data‑driven insights, stability analysis, and proactive remediation strategies.
• Collaborate with development, infrastructure, and SRE teams to automate operational tasks, reduce manual toil, and enhance observability and alerting.
• Provide expert‑level technical support and debugging for production applications, ensuring minimal downtime and rapid recovery.
• Interface with upstream and downstream data pipelines to ensure data integrity and availability.
• Coordinate 24x6 support coverage, mentor junior engineers, and ensure smooth handoffs across shifts and geographies.
• Communicate effectively with business stakeholders and senior leadership during incidents, providing clear status updates and post‑incident reviews.
• Conduct system stability and performance analysis, recommending architectural or process improvements.
• Lead support team meetings to improve reliability, reduce incident frequency, and enhance collaboration.
• Ensure compliance with audit and regulatory requirements through accurate documentation and incident tracking.
• Champion knowledge management by creating and maintaining fix‑logs, training materials, and…