Lead Multimedia Technician

Salary: $68,000 - $72,000

At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment's challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play - no matter where they are in the life cycle of their technology journey.

Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients' meetings and events so they can focus on what matters most - their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities:

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and video conference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of video conference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

Preferred Qualifications:

• High School diploma or equivalent a must
• Three to five years audiovisual technology management experience
• Three to five years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self-motivated independent thinker
• A CTS certification by Info Comm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)

Associates at Waveguide are offered…