Business Analytics and Insights Analyst

Overview

Hearing Life is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Hearing Life operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals.

Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Hearing Life is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Hearing Life operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals.

Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

To help more people hear better by delivering high‑quality reporting and actionable insights that elevate the experience of Team Members, uphold the highest standards of patient care, and drive strategic growth across Hearing Life clinics — all in alignment with Hearing Life’s Core Values.

This Team Member must role-model and uphold the Hearing Life Core Values:

• We create trust.
• We are team players.
• We apply a can‑do attitude.
• We create innovative solutions.

The Business Analytics and Insights Analyst partners with leaders across Operations, Finance, Marketing, Sales, Insurance, and other business functions to provide analytical support that drives strategic and operational decision-making. This role is responsible for evaluating business performance, identifying opportunities, supporting planning activities, and delivering actionable insights that help improve organizational outcomes. As a versatile member of the Business Insights and Data Analytics team, the Business Insights Analyst works across a broad range of initiatives including business analysis, forecasting, performance management, reporting, process improvement, and special projects, helping stakeholders make data-informed decisions that support growth, efficiency, and exceptional patient care.

• Analyze business, financial, and operational data to identify trends, risks, opportunities, and key drivers.
• Deliver actionable insights and recommendations that support strategic and operational decision-making.
• Conduct business case analyses, opportunity assessments, and root cause investigations to evaluate performance and inform decision-making.
• Support stakeholders in evaluating the effectiveness and impact of key business initiatives.

• Support forecasting, budgeting, business planning, and performance management activities.
• Assist in developing analytical frameworks and performance measures that support organizational objectives.
• Monitor and evaluate results to identify opportunities for growth, efficiency, and operational improvement.

• Develop, maintain, and enhance dashboards, scorecards, and visualizations that support business objectives.
• Translate complex data into meaningful insights for technical and non-technical audiences.
• Support recurring and ad hoc analytical requests across multiple business functions.

• Partner with Operations, Finance, Marketing, Sales, Insurance, and other business functions to understand business needs and provide analytical support.
• Collaborate with stakeholders to define needs, solve business challenges, and support strategic initiatives.
• Present findings, recommendations, and business insights to stakeholders and leadership.

• Identify opportunities to improve business processes, reporting capabilities, and data quality.
• Support data governance efforts through the development and maintenance of business definitions, reporting standards, and analytical methodologies.
• Contribute to initiatives that improve…