Project Manager, Change Management, IT Project Manager

Job Description Ready to Help Shape the Future of Legal Tech?! At Litera, we Raise The Bar for the legal profession by delivering transformational, globally trusted technology solutions to law firms and corporate legal teams worldwide. For 30 years we've led legal tech innovation—and today we're at the forefront of the legal AI revolution, with most of the world's largest law firms as our clients.

If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals, this is your chance to join an extraordinary team that's elevating the craft of law.

This is a hybrid role based in Holmdel NJ, Chicago IL, Raleigh NC, London with the expectations to be in office at least 3 days a week for collaboration and connection.

Every product Litera ships only creates value when it is successfully adopted by the client—and that is exactly where this role sits. As Project Manager in Professional Services, you are the single point of accountability that turns a signed deal into a live, high-performing implementation. You protect revenue and margin by keeping projects on scope, on budget, and on schedule across a portfolio of concurrent engagements.

Most importantly, you ensure every client's first experience of Litera sets the standard for a long-term partnership, directly fueling retention, expansion, and our reputation in the market.

• Successful End-to-End Implementations
  - Own every phase from kick-off through go-live and support handover, ensuring each engagement lands on time with full client sign-off and adoption readiness.
• On-Target Portfolio Performance
  - Run multiple concurrent projects across the Litera product suite, balancing competing priorities and shared resources so no engagement loses momentum or quality.
• Scope, Budget & Timeline Integrity
  - Maintain rigorous control of project plans, forecasts, and financials
  -tracking effort, burn, and margin, managing change formally, and escalating trade-offs early with clear options.
• Early Risk Resolution
  - Anticipate issues before they reach the client by maintaining live RAID logs, surfacing concerns with recommended actions, and driving them to closure proactively.
• Aligned Stakeholder Ecosystem
  - Coordinate across Professional Services, Product, Engineering, Support, Customer Success, Sales, and client teams to provide every stakeholder a single, accurate view of progress.
• Client-Ready Quality
  - Ensure all deliverables meet Litera's standards and documented client requirements, coordinating testing, training and acceptance so the client is genuinely ready to adopt at go-live.
• Commercial Awareness
  - Support statements of work, resource plans, and partner coordination; identify scope creep and additional service opportunities and work with the commercial team to convert them.

• 5-7 years of project management experience delivering software or technology implementations, including multi-workstream engagements for external clients.
• Proven ability to own and run multiple concurrent projects with competing deadlines and shared resources as the single accountable project owner.
• Confidence managing scope, budget, forecasting, resource planning, and change control—including reporting on effort, burn, and margin.
• Exceptional written and verbal communication with the credibility to lead governance and steering conversations with partner- and executive-level stakeholders.
• A genuinely proactive approach to risk: identifying issues early, framing options, and driving resolution rather than escalating problems without solutions.
• Hands-on experience with project and PSA tooling (e.g., Jira, Smartsheet, MS Project, ) and comfortable use of reporting and time-tracking systems.

• Vendor-side professional services or SaaS delivery experience; legal technology, law firm, or corporate legal department exposure is a strong advantage.
• Working knowledge of agile, waterfall, and hybrid delivery approaches, with the judgment to apply the right one to each engagement.
• PMP, PRINCE2, or equivalent project management certification.
• Experience…