Supervisor, Technical Product Sales - Business Support

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

This job oversees daily technical product sales support operations and guides team performance to meet service excellence standards. It coordinates customer order processing workflows while managing resource allocation and quality assurance activities. The job implements process improvements and develops staff through product knowledge transfer and systems training initiatives.

• Supervising daily technical product sales support operations while monitoring team performance and providing guidance to meet service standards
• Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams
• Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands
• Implementing process improvements and best practices for technical product sales support activities within established departmental guidelines
• Analyzing support team performance metrics and developing action plans to address gaps through coaching and training
• Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings
• Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence
• Monitoring technical support quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national…