IT​/Tech Operator, HelpDesk​/Support

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United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is an entry level role located in Cherry Hill New Jersey. This role is responsible for system monitoring, troubleshooting system issues and providing a positive customer experience.

This position has an hourly rate of $18.75 per hour.

Available Shifts Include:
Wednesday - Saturday from 6:30am to 5pm (ET)
Wednesday - Saturday from 3pm to 1:30am (ET)

Essential Functions:

• Acts as a back-up racetrack operator to ensure the integrity of the United Tote system.
• Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.
• Efficiently and accurately completes all tasks on the daily checklist.
• Takes an active role in identifying the need for new policies and procedures. Writes, tests and trains HUB team members on new policies and procedures.
• Assists in the training and acts as a mentor for new employees.
• Performs User Acceptance Testing for new software versions.
• Efficiently and accurately completes system configuration requests as assigned.
• Monitor for race processing errors and perform preliminary troubleshooting. Escalate race processing errors to the appropriate parties, when necessary.
• Performs other duties as assigned.

• Must be at least 18 years of age with a High School diploma or GED.
• Ability to obtain and maintain racing licenses as required by state law and pass a background check.
• Proficient with Microsoft Office, especially Outlook, Excel and Word.
• Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
• Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
• Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Must be punctual and have reliable transportation.

• Associate’s or Bachelor’s degree
• Some experience with configurations of consoles, routers, port servers, switches and printers.
• Some travel may be required.

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
• Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral…