NOC Technician Tier 2

Job Title:

NOC Technician Tier 2

Department:
Technical Operations NOC

Reports to:

Director of Technical Operations

Position Summary:

The NOC Technician 2 plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The NOC Tech 2 is responsible for handling complex remediation of alerts, assisting with onboarding processes, and supporting infrastructure stability across managed clients. This position is ideal for a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation.

Roles and Responsibilities:

Alert Remediation & Escalation Support Respond to and resolve alerts escalated from Tier I technicians.

Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.

Apply fixes directly in RMM tools (Ninja One) or escalate to NOC Engineers as needed.

Onboarding & Configuration Assist with the setup of monitoring profiles for new clients.

Configure standard policies and thresholds in Ninja One.

Support deployment of software agents and onboarding runbooks.

Backup Oversight Review and report on Acronis backup job status.

Initiate recovery testing in coordination with NOC Engineer.

Document recovery steps and provide feedback on backup workflows.

Documentation & Communication Update ticket and remediation documentation in Connect Wise Manage.

Create and maintain SOPs related to RMM alert remediation.

Participate in daily team syncs to report progress and share updates.

Tool Proficiency Ninja One  RMM:
Alert response, scripting, remote access

Connect

Wise Manage:
Ticket handling and documentation

Acronis:
Backup status review and escalation

Microsoft 365, Sentinel One (basic understanding for correlation)
Systems administration using Microsoft Power Shell on Windows

Qualifications & Skills:

Required

Skills & Experience:

Associate’s Degree in IT, Networking, or equivalent experience.
2+ years’ experience in NOC or Help Desk Tier II role.

Strong troubleshooting skills across Windows Server systems and advanced networking.

Familiarity with RMM tools and backup platforms.

Experience with Microsoft Power Shell.

Preferred

Skills & Experience:

CompTIA A+, Network+Ninja One certification (preferred but not required)
Microsoft 365 Fundamentals

Soft Skills:

Excellent written documentation and ticketing hygiene.

Analytical thinker with a team-first attitude.

Able to multitask and prioritize under time-sensitive conditions.

Job Type: Full-time Salary: $75,000 - $85,000 per year (commensurate with experience)
Benefits:
Dental Insurance, Health Insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Schedule:

Monday to Friday (participation in on-call or extended shift coverage as needed)

Work Location:

In-person (West Caldwell, NJ OR Cherry Hill, NJ, OR Brooklyn, NY, OR Boca Raton, FL Disclaimer:
This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.

EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.