Store Manager, Retail & Store Manager

Reports To Manager

As a Store Manager you are expected to lead your store team to achieve sales performance

As a Store Manager you are expected to lead your store team to achieve sales performance

expectations through active coaching, development of a team selling environment, and

operational excellence. This includes recruiting, hiring, and training a store team to achieve

an exceptional customer experience.

To be successful in this role the role you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales,

customer service, and operations to meet company standard.

• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store

staff is equipped to maximize business opportunities.

• Guides team to identify, recommend and implement changes to improve

productivity.

• Takes the lead role in recruiting for store and embraces diversity by creating an

inclusive store environment.

• Achieves store business plans, including sales, customer service and operational

goals.

• Develops game plans and follows up on execution to maximize sales and drive

consistent performance results.

• Partners and presents opportunities with fact-based information and

recommendations while leveraging data (store reports) to make the right decisions.

• Participates in driving business outreach opportunities and communicates leads to

Multi-Unit Manager and Business Outreach team.

• Identifies performance opportunities and partners with Regional Manager to

develop a plan to address and manage issues effectively.

• Ensures store schedule accuracy to ensure proper staffing to effectively execute

initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.

• Ensures store staff is trained on all internal operational functions.

• Stays informed on corporate communication, directives, initiatives, policies, and

procedures.

• Implements store programs to increase efficiencies in sales, service, operations, and branding.

• Create an engaged and inclusive store environment where opinions and

contributions are recognized and valued.

• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic

motivational leadership.

• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date with

all company directives.

• Ensures store team is trained on the customer service expectations and creates an

exceptional customer experience.

• Leads store team to exceed customer expectations and achieve a high Net

Promoter Score (NPS).

• Leverages all customer feedback to take appropriate actions and prevent or resolve

customer concerns.

• Ensures the store is visually set to brand standards and marketing initiatives are

executed per company direction.

Qualifications - External

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of

the business.

• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability…