Finance and Business Operations Lead

About Lula

Lula Commerce is a fast-growing SaaS and marketplace platform for the convenience retail industry. We work with some of the largest convenience chains in the country, along with thousands of independent operators, to run their digital ordering, delivery, and retail data infrastructure.

We run several revenue models at the same time — subscriptions, revenue-share partnerships, GMV-based programs, and project work — and roughly 7,200 billing, payout, and collections items move through the business every month.

Almost all of that is manual today. That is the problem you are here to solve.

This role has two halves, and we want to be direct about both.

The first half is operational and hands‑on. You will run billing, collections, and partner payouts. You will reconcile numbers across Stripe, ACH, , partner reports, and our own product data. You will chase overdue accounts and untangle the payout disputes that come with a business this size. For the first stretch, this work will be real, repetitive, and high‑volume.

The second half is why we think the right person will want this job. You are expected to systematically eliminate that first half. We want someone who reaches for SQL, Python, Claude Code, and automation tooling by instinct — who looks at a manual reconciliation process and thinks in terms of the script that should be doing it. The measure of success here is how much of your own workload you have automated away, and what you were able to take on with the time you got back.

Underneath both halves is a third expectation: you become the person we come to when a question needs a real answer. Before a partner negotiation, a pricing decision, or a board meeting, we should be able to hand you a messy problem and get back a clear one — here is the data, here is what it says, here is what it means for the business, here is what I would do.

You will report directly to the CEO and work closely with the CPO, our outsourced accounting team, Sales, and Account Management.

We want to be explicit about this, because it is a real part of the job and not an occasional exception.

You will speak with customers and partners directly, and you will represent Finance in those conversations without a founder on the call. In practice, that means handling situations like a multi‑store operator telling you their payout is wrong, or that a payment never arrived. You will need to be able to go into the underlying transaction data, figure out what actually happened, and explain it clearly and confidently to someone who is frustrated and whose money is involved.

You will also lead conversations about billing disputes, contract and revenue‑share interpretation, overdue balances, and account suspension. Some of these are difficult conversations. We need someone who can hold them calmly, with the numbers in hand.

Own invoicing, collections, dunning, failed payments, and account suspension across subscriptions, revenue‑share agreements, and project billing. Own recurring revenue‑share and partner payout processing, and resolve discrepancies end to end with customers, partners, and vendors. Reconcile revenue and payouts across Stripe, ACH, , partner reports, and internal systems. Improve cash collection and give leadership a dependable view of AR.

Replace manual, error‑prone finance workflows with systems you design and build — using SQL, Python, APIs, AI‑enabled tooling, and automation platforms. Build the exception logic that matters: workflows that flag overdue accounts, catch discrepancies early, and surface only what genuinely needs human judgment. Create the documentation,…