Admissions Sales Specialist

The Admissions Sales Specialist is responsible for driving new client admissions by converting inbound inquiries, qualifying prospects, and guiding families through the decision‑making process. This role directly impacts census growth and revenue by effectively assessing clinical and financial eligibility, overcoming objections, and ensuring a seamless intake experience.

The position combines consultative sales, client relationship management, and cross‑functional coordination to maximize admissions while maintaining compliance and ethical standards.

• Own the full admissions sales cycle from initial inquiry through admission decision.
• Conduct consultative needs assessments to determine clinical appropriateness and insurance eligibility.
• Convert qualified inquiries into admitted clients while meeting or exceeding conversion targets.
• Proactively follow up with all non‑converted inquiries to drive future admissions.
• Maintain consistent outreach cadence to increase close rates and reduce lost opportunities.
• Identify upsell or appropriate level‑of‑care opportunities based on clinical and insurance factors.
• Screen all inbound inquiries using company criteria and compliance standards.
• Accurately document lead activity and maintain real‑time updates in CRM and bed‑board systems.
• Track and manage referral pipelines to maximize occupancy and minimize open beds.
• Ensure ineligible prospects are warm‑referred to partner facilities to maintain referral relationships.

• Build strong rapport with families, patients, and referral sources to drive trust and urgency.
• Maintain consistent communication with Outreach Coordinators to align on referral strategies.
• Partner with Medical, Clinical, and Operations teams to expedite admissions and remove barriers.
• Strengthen long‑term relationships with referral sources to increase recurring admissions.

• Meet individual admissions and conversion KPIs.
• Participate in ongoing sales training, objection‑handling development, and call reviews.
• Assist in training new team members on admissions sales best practices.
• Identify opportunities to improve intake workflows and increase conversion rates.
• Consultative Selling
• Customer Relationship Management
• Negotiation
• Adaptability in High‑Pressure Environments
• Goal‑Oriented & Metrics‑Driven
• Cross‑Functional Collaboration

• Conversion Rate
• Admissions Volume
• Speed to Contact
• Follow‑Up Compliance
• Revenue Contribution
• Documentation Accuracy & Compliance

• High School Diploma or equivalent required
• Associate’s Degree preferred

• 1‑4 years in healthcare admissions, inside sales, call center, or consultative sales environment
• Experience working with insurance verification preferred
• Knowledge of substance use treatment industry preferred