Admissions Sales Specialist

The Admissions Sales Specialist is responsible for driving new client admissions by converting inbound inquiries, qualifying prospects, and guiding families through the decision-making process. This role directly impacts census growth and revenue by effectively assessing clinical and financial eligibility, overcoming objections, and ensuring a seamless intake experience.

The position combines consultative sales, client relationship management, and cross-functional coordination to maximize admissions while maintaining compliance and ethical standards.

• Own the full admissions sales cycle from initial inquiry through admission decision.
• Conduct consultative needs assessments to determine clinical appropriateness and insurance eligibility.
• Convert qualified inquiries into admitted clients while meeting or exceeding conversion targets.
• Proactively follow up with all non-converted inquiries to drive future admissions.
• Maintain consistent outreach cadence to increase close rates and reduce lost opportunities.
• Identify upsell or appropriate level-of-care opportunities based on clinical and insurance factors.
• Screen all inbound inquiries using company criteria and compliance standards.
• Accurately document lead activity and maintain real-time updates in CRM and bed-board systems.
• Track and manage referral pipelines to maximize occupancy and minimize open beds.
• Ensure ineligible prospects are warm-referred to partner facilities to maintain referral relationships.

• Build strong rapport with families, patients, and referral sources to drive trust and urgency.
• Maintain consistent communication with Outreach Coordinators to align on referral strategies.
• Partner with Medical, Clinical, and Operations teams to expedite admissions and remove barriers.
• Strengthen long-term relationships with referral sources to increase recurring admissions.

• Meet individual admissions and conversion KPIs.
• Participate in ongoing sales training, objection-handling development, and call reviews.
• Assist in training new team members on admissions sales best practices.
• Identify opportunities to improve intake workflows and increase conversion rates.
• Consultative Selling
• Customer Relationship Management
• Negotiation
• Adaptability in High-Pressure Environments
• Goal-Oriented & Metrics-Driven
• Cross-Functional Collaboration

• Conversion Rate
• Admissions Volume
• Speed to Contact
• Follow-Up Compliance
• Revenue Contribution
• Documentation Accuracy & Compliance

• High School Diploma or equivalent required
• Associate’s Degree preferred

• 1-4 years in healthcare admissions, inside sales, call center, or consultative sales environment
• Experience working with insurance verification preferred
• Knowledge of substance use treatment industry preferred