Field Liaison

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: $45,000.00 - $52,000.00 per year About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Field Liaison. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll DoConduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing

Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations Capture Docu Sketch 360 scans, photos, and documentation per company and carrier standards

Review assignment details before each appointment including claim scope, project address, and documentation requirements

Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup

Use DASH, Engage (Pro Assist), One Click Contractor, and Docu Sketch to manage and record project data Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values

Upload field data including photos, scans, and notes promptly and accurately

Request supporting documentation such as Eagle View, Hover reports, and asbestos testing when needed

Provide detailed post-visit summaries to support estimating and production teams

Who You Are Experienced with at least 2 years in construction, field inspection, or restoration services preferred

Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software

Proficient in or willing to learn Docu Sketch, DASH, One Click Contractor, and related systems

Highly detail oriented with a focus on accurate data collection

Excellent communicator who can explain restoration processes clearly and calmly

Organized with the ability to manage multiple field assignments in a fast-paced environment

Tech savvy with smartphones, tablets, Outlook, Word, and Excel Holds a valid driver’s license and reliable transportation

Able to safely access attics, basements, roofs, and other residential or commercial areas when required

Your Impact As a Field Liaison, you are the first in-person representative that homeowners and property owners meet. Your accuracy, professionalism, and empathy set the tone for the entire restoration process. By documenting sites correctly and communicating with clarity, you help families feel supported while giving our estimating and production teams the information they need to begin rebuilding. Your work ensures every project starts on the right foundation and moves forward with confidence